By placing an order, you confirm that you have read, understood and agreed to the following Terms & Conditions.

 

1. Financial Protection Your contract is with Footsteps Travel UK Ltd, 12 Harborough Road, Northampton, NN2 7AZ, Company Number: 06177503. When booking a short break (minimum one night’s accommodation) with us, your payment is protected by TRIP, a government-approved consumer protection scheme.

Payments are processed through Trust Payments, which securely stores and encrypts card data under PCI-DSS standards. We do not have access to your credit card information. All direct payment gateways adhere to the standards set by PCI-DSS as managed by PCI Security Standards Council, which is a joint enterprise of VISA and Mastercard.

 

2. Booking and Payment The lead passenger name on the booking confirms they are over 18, have authority and responsibility for other passengers on the booking, accept the terms and will pay the amount confirmed at time of booking. Upon receipt of your booking and payment, a confirmation will be sent, and a binding agreement will be formed. Please verify all details are correct. Confirmations are valid only for the specified date and journey.

This contract is governed by English & Welsh law and the jurisdiction of their courts.

Payment must be made within 7 days of booking. If not received, Footsteps Travel UK Limited reserves the right to cancel your booking.

The balance of your short break is due as specified for each trip. If booking within the balance due period, full payment is required. Failure to pay on time means we reserve the right to cancel your holiday, retain your non-refundable deposit and apply relevant cancellation charges.

 

3. Brochure Accuracy Although Footsteps Travel UK Ltd make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the details of your trip with us at the time of booking and when you receive our confirmation. The brochure and events list are guidelines only.

 

4. Pricing Policy Footsteps Travel UK Ltd endeavour to ensure that the most up to date and correct prices are shown in our brochure and website. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the trip.

Short breaks prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable.

Excursions which are included in the cost of your booking are detailed on the brochure page/website and refunds will not be made for excursions not taken. Optional excursions booked and paid for in resort do not form part of your booking. Admission fees may not be included in the price of the holiday, please check. OAP prices are for those aged 65+.

 

5. Amendments Amendments depend on individual circumstances and are not guaranteed. A £10 per person administration fee applies. Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the order cost. We aim to avoid changes to your holiday, but as our short breaks are planned months in advance, minor adjustments may occasionally be necessary. We reserve the right to make these changes and will inform you of any important updates.

 

6. Cancellations

Day Trips: For cancellations made at least 28 days before the trip, Footsteps Travel UK Limited is not obligated to refund but may refund payments minus a £10 cancellation fee and any irrecoverable theatre/admission costs. We reserve the right to change excursions, routes, or itineraries, but not the general destination or purpose, without notice.

Holidays: Once you have booked a holiday you may cancel any time up to the ‘balance due’ date at loss of deposit. Should you wish to cancel after the full balance has been paid, all monies paid become non-refundable.

All cancellations must be made by the lead passenger in writing. Your cancellation will take effect from the date on which we receive your written confirmation of your cancellation. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. We will endeavour to resell your short break (time permitting) and in this instance will refund you any monies recovered, less the non-refundable deposit amount paid.

 

7. Our Responsibility We accept responsibility for ensuring the short break which you book with us is supplied as described in our publicity material and the services offered. We are not liable for unforeseeable actions of third parties, unavoidable circumstances, or issues caused by a traveller in the party. We reserve the right to withdraw any excursion should there be insufficient numbers, in which case we will provide a full refund.

 

8. Complaints If you experience any issues, please inform your Tour Manager immediately, who will endeavour to resolve your issue. If unresolved, submit a written complaint within 14 days of your return. We take all complaints seriously and will do our best to investigate and respond.

 

9. Coaches We will always use our reasonable endeavours to provide a coach to the specification in our brochure or advert but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances. Smoking and e-cigarettes are prohibited onboard. If you are a single traveller, you may be asked to sit next to another passenger. If multiple passengers request to sit together but have booked separately, we cannot guarantee they will be sat together.

 

10. Hotel Facilities Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed.

 

11. Passengers with Disabilities Some of the accommodation and excursions featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have. If you require personal assistance, you must travel with an able-bodied companion or carer. Coach drivers/Tour Managers are unable to provide such assistance.

 

12. Passenger Behaviour You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday/excursion or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you.

 

13. Travel Insurance We highly recommend you have fully comprehensive travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges.

 

14. Luggage Your luggage allowance will be specified upon booking. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach.

 

15. Timings and Itineraries We are not liable for delays due to factors beyond our control. No refunds will be given for late arrivals. Our itineraries for holidays are a rough guide and will be confirmed by the Tour Manager on each day. Routing may change due to road conditions or unforeseen circumstances.

 

16. Pick Up Points: You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents. We regret we are unable to wait for late comers at departure points and at venues for return. The coach departure time is shown on the confirmation; we advise you to be at the pickup 10 minutes before the departure time. No liability can be accepted for late arrival at any departure point. In this event Footsteps Travel UK Limited will not be liable for any costs incurred.

 

17. Children Under 18s must travel with an adult. No children under 3 are permitted on our trips.

 

18. Passports Holidays abroad require a valid passport and it is the customer’s responsibility ensure they have the correct documentation to travel as per www.gov.uk.

 

19. GDPR Compliance We comply with GDPR Data Protection Act 2018 regulations.

 

20. Emergency Contact Tel: 07785 722987 / Email: thefootstepsteam@outlook.com

 

21. Gift Vouchers Our gift vouchers are valid for 2 years and cannot be exchanged for cash and no change from vouchers will be given. Gift Vouchers can only be exchanged against trips offered by Footsteps Travel UK Ltd. We are under no liability for lost or stolen vouchers, which we will not be replace. Vouchers may be exchanged for purchases of a higher price than the face value of the voucher on payment of the difference.

 

Terms and Conditions last revised: 17^th February 2025